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Order Management Is the New POS: Unified Commerce Platform Report

In brief: Examines why retailers are replacing channel-specific systems with a single order management solution to enable real-time inventory visibility and unified commerce.

By Alex Ibarra, Research Analyst — Planning, Order Management & Point of Sale · Supply Chain Research

Examines why retailers are replacing channel-specific systems with a single order management solution to enable real-time inventory visibility and unified commerce.

Published
June 4, 2026
Read time
3 min read
Source
On this page
Key takeawaysMarket overviewVendor landscapeLeadersImplementation considerations

The report analyzes findings from BRP's 2015 POS/Customer Engagement Benchmarking Survey showing that 250% more retailers plan to implement a single order management platform within three years. It explains how centralized OMS replaces fragmented legacy POS, web, and mobile systems to support endless aisle fulfillment, cross-channel returns, and real-time customer data access while reducing technology complexity.

Key takeaways

250% increase expected in single OMS adoption over three years

32% of retailers offer buy-anywhere-ship-anywhere but nearly half report poor performance

Unified OMS delivers one version of truth for inventory and customer data across channels

Centralized platform reduces store-level devices, licenses, and security overhead

Real-time visibility enables immediate fulfillment routing and out-of-stock response

Market overview

On this page
Key takeawaysMarket overviewVendor landscapeLeadersImplementation considerations
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