Mercury Home Textiles Improves Warehouse Accuracy and Speed with Manhattan WMS
By Adam Ingram, Research Analyst — Warehouse, Transportation & Yard Systems · Supply Chain Research
Case study of Mercury's Shanghai DC deployment showing inventory error reduction, faster returns processing, and labor savings after implementing Manhattan WMS.
Mercury, a major Chinese home textiles company, upgraded its 50,000 m2 Shanghai distribution center with Manhattan WMS to handle rising ecommerce order volumes. The implementation reduced inventory error rates from 0.05% to 0.003%, cut returns confirmation to 48 hours, shortened shipping from two days to next-day, doubled inspection capacity, and reduced staffing from 430 to 50 people. Results were validated during peak Single's Day sales.
Inventory accuracy improved from 0.05% to 0.003% error rate
Returns confirmation reduced to 48 hours; shipping cut from 2 days to next day
Inspection capacity doubled from 3,000 to 6,000 pieces per day
Staffing reduced from 430 to 50 people in 50,000 m2 facility
Single's Day peak handled 200,000+ orders in 3 days versus prior 7 days
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