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WMS

Manhattan SCALE WMS Enables GraysOnline Growth and oo.com.au Integration

By Adam Ingram, Research Analyst — Warehouse, Transportation & Yard Systems · Supply Chain Research

Case study showing how Manhattan SCALE improved inventory visibility, doubled picking capacity, and supported acquisition integration with minimal downtime.

Published
June 4, 2026
Read time
3 min read
Source
Manhattan Associates
On this page
Key takeawaysMarket overviewVendor landscapeLeadersImplementation considerations

GraysOnline consolidated four warehouses into one 323,000 sq ft DC and implemented Manhattan SCALE in 2008. The WMS delivered 15-20% productivity gains and later enabled integration of 30,000 SKUs from acquired oo.com.au within one month. Voice-directed picking with Vocollect further increased throughput while maintaining service levels during carrier transition to Toll.

Key takeaways

Inventory visibility improved across receiving, put-away, picking, packing and shipping

Order picking capacity doubled after Manhattan SCALE rollout

oo.com.au integration completed in under one month with minimal customer disruption

Voice-directed picking raised wine carton throughput from under 833 to 2,500-3,000 per day

15-20% productivity improvement sustained across warehouse operations

Market overview

On this page
Key takeawaysMarket overviewVendor landscapeLeadersImplementation considerations
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