Demand Management Process Adoption at University of Michigan ITS
By Alex Ibarra, Research Analyst — Planning, Order Management & Point of Sale · Supply Chain Research
Case study showing how University of Michigan ITS redesigned demand management using Planview Enterprise to cut approved projects by 75% and improve project visibility.
University of Michigan ITS merged three IT organizations and needed to redefine demand management to reduce overcommitment and improve delivery. They implemented a three-stage demand process in Planview Enterprise with lifecycle stages, a seven-field request form, and role-based responsibilities. The result was reduced project volume, higher baseline coverage, and clearer capacity planning aligned to the Next Gen Michigan strategy.
Implemented three-stage demand management process to capture, define, and schedule projects
Reduced approved projects by 75% through improved prioritization and capacity checks
Increased projects with baselines from 10% to 75% for consistent delivery reporting
Used lifecycle stages in Planview Enterprise to identify bottlenecks and clarify ownership
Applied change management program with role-based training to drive adoption across 800 staff
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