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Customs Compliance Audit Case Study: Armstrong World Industries

In brief: Case study of C.H. Robinson's customs-focused assessment for Armstrong, validating compliance and identifying duty reconciliation opportunities.

By Adam Ingram, Research Analyst — Warehouse, Transportation & Yard Systems · Supply Chain Research

Case study of C.H. Robinson's customs-focused assessment for Armstrong, validating compliance and identifying duty reconciliation opportunities.

Published
June 4, 2026
Read time
3 min read
Source
On this page
Key takeawaysMarket overviewVendor landscapeLeadersImplementation considerations

Armstrong World Industries, a top 5000 U.S. importer of flooring and building products, required an independent audit of its customs compliance program. C.H. Robinson applied the U.S. Customs focused assessment methodology to review FTA privileges, tariff classifications, country-of-origin declarations, and intercompany pricing. The audit validated existing controls and recommended participation in the Customs Reconciliation Program to reduce overpayments and penalties from transfer price variances.

Key takeaways

U.S. Customs focused assessment process applied to importer compliance program

Validation of FTA privileges, tariff classifications, and country-of-origin declarations

Customs Reconciliation Program recommended to address intercompany transfer pricing gaps

Ongoing compliance support includes regulatory monitoring and employee training

Consistent compliance team assignment reduces data entry errors and improves oversight

Market overview

On this page
Key takeawaysMarket overviewVendor landscapeLeadersImplementation considerations
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